Frequently Asked Questions

Product Queries

Q1: What are baby nests?

Baby nests also known as baby loungers are soft, cushioned, and portable cushions designed to provide a comfortable and secure environment for baby to rest, play and grow! They typically feature a contoured centre with raised sides to mimic the feeling of being held.


We and many other Baby Pod owning Mumma’s out there agree that Baby Pods prove to be one of the most invaluable baby essentials. This remarkable baby lounger serves as an additional set of hands precisely when you require them the most. It is the ideal companion for delightful picnics in the park, sunny beach outings, supervised tummy time, engaging in face-to-face interactions and joyful play sessions.

Q2: Are baby nests safe for infants?

Absolutely! When used properly and under supervision, baby nests are completely safe for infants. As always, it's crucial to follow the safety guidelines to minimize any potential risks. Always remember that BabyPods are not intended for unsupervised sleep or as a replacement for a safe crib or bassinet.

As babies grow, they reach various physiological milestones, many of which can be experienced comfortably within the BabyPod. Healthcare professionals recommend incorporating short periods of tummy time into a baby's daily routine shortly after birth to strengthen their head, neck, and upper body. BabyPod allows babies to enjoy supervised tummy time, whether it's at home or in the park, basking in the warm sunshine.

Q3: Can baby nests be used for sleeping?

Yes, baby nests can be used for supervised sleep. Otherwise, no, baby nests should not be used for unsupervised sleep. The Australian Paediatric Society (APS) recommends that infants should always sleep on their back, in a firm and flat crib or bassinet, without any soft bedding, pillows, or plush items. Baby nests are primarily designed for supervised awake time.


For overnight sleep or any period you are unable to supervise baby, we advise transferring baby to a designated sleep product that adheres to mandatory sleep standards, such as a bassinet, Moses basket, crib/cot, or cradle.

Q4: What are the benefits of using baby nests?

Baby nests offer several benefits, including:

  • Providing a cosy and familiar environment for your baby to rest and relax.
  • Assisting with tummy time and supporting development by providing a soft surface for play.
  • Facilitating easy portability, allowing you to keep baby close and supervised in different areas of the house.
  • Creating a designated space for supervised naps or lounging while keeping your baby within sight.


Right from birth, babies naturally seek interaction with the people around them. At around 3-4 months of age, they also begin reaching out to engage with objects. Playtime can be enjoyed anywhere within BabyPod, creating a wonderful opportunity for parents and babies to engage in play that promotes lifelong learning.

Q5: What should I consider when purchasing a baby nest?

Here are a few factors for you to consider:

  • Safety certifications: Ensure that the product meets safety standards, such as those set by the Australian Competition and Consumer Commission (ACCC) or other relevant organizations in your country.
  • Size and adjustability: Choose a nest or lounger that will accommodate your baby's growth and can be adjusted if possible.
  • Materials and washability: Look for products made from breathable, hypoallergenic, and easy-to-clean materials.
  • Portability and storage: Consider the product's weight, foldability, and ease of transportation for convenience.
  • Customer reviews: Read reviews from other parents to gauge the product's quality, durability, and user experience.

Q6: How Do I use a baby nest safely?

To ensure safe usage, follow these guidelines:

  • Always place the baby nest on a flat and stable surface.
  • Never leave your baby unattended while using a baby nest.
  • Avoid using baby nests on elevated surfaces or in situations where there is a risk of falling.
  • Keep the baby nest away from hazardous objects or areas with cords, strings, or other potential entanglement risks.
  • Refrain from using additional pillows, blankets, or padding inside or on the nest to prevent suffocation hazards.
  • Direct supervision at all times is required when using BabyPod
  • Do not use the BabyPod in a cot, bassinet or other enclosed area
  • Keep the BabyPod away from a wall or other vertical structure - babies may become entrapped
  • Always use with caution and trust your instincts!

Q7: Can baby nests be used for travel?

Yes, our baby nests are designed for easy portability, making them suitable for travel.

BabyPod is lightweight and portable, offering a comforting and familiar space for babies in the midst of life's ever-changing environments. Whether you're visiting grandma or enjoying a day at the park, BabyPod ensures a secure and mobile space wherever you go.

Q8: At what age can baby use a baby nest?

Our baby nests are designed for use from birth up to about nine months, or until your baby can roll over, push up, or get off the baby nest on their own.

BabyPod comes in one size and it is specifically designed to provide a comfortable and dependable lounging area for babies from birth to toddlerhood. It is crucial to emphasize that baby loungers should always be used under adult supervision when you are in the same room as your baby. 

Q9: Can baby nests be used for twins or multiples?

While some baby nests are specifically designed for twins or multiples, our baby nests are designed to snuggly cuddle only one baby at a time.

Q10: How do I clean and maintain a baby nest?

Our baby nests have removable covers that can be machine-washed. It's generally recommended to wash the covers on a gentle cycle, using mild detergent, and let them air dry.

It is important to refer to the product's care label to ensure the proper care and maintenance of your BabyPod lounger. To clean your BabyPod lounger, gently cold machine wash inside a garment bag.

Alternatively, you can hand wash the pillow using cold water and a gentle washing detergent.

Recommended frequency: We suggest hand washing your BabyPod every two months at a very minimum to keep it fresh and clean.

Q11: Can I use a baby nest for co-sleeping?

No, baby nests should not be used for co-sleeping or bed-sharing. The safest sleep environment for infants is in a separate, firm and flat sleep surface, such as a crib or bassinet, without any loose bedding, pillows, or other soft objects (such as plushies).

Q12: Can a baby nest replace a crib or bassinet?

No, baby nests should not be used to replace a crib or bassinet. Baby nests are intended for supervised awake time and should not be used as a primary sleep surface. Infants should always sleep in a separate, firm, and flat crib or bassinet that meets safety standards.

Q13: Can I use a baby nest for breastfeeding or bottle feeding?

While some parents find it convenient to use a baby nest for feeding, it's important to prioritize safety and supervision. Ensure that the baby is securely positioned and supported during feeding to minimize the risk of choking or aspiration. Always monitor baby closely during feeding.

Q14: Can I use a baby nest for older babies or toddlers?

Baby nests are typically designed for use during the first few months of an infant's life. As babies grow and become more mobile, they usually outgrow the product or find it restrictive. It's important to transition to appropriate seating or play areas as your child develops.

Q15: Can A Baby Nest be used for tummy time?

Absolutely! It is crucial for infants to dedicate time on their tummy to develop and strengthen their upper body muscles. Enhanced muscle tone is essential for babies to achieve important milestones such as rolling over, crawling, sitting, and eventually walking. The exceptional padding of BabyPod creates an optimal and secure space for supervised tummy time, ensuring a tear-free experience for your little one.



Q16: Can I use my Baby nest in a crib, bassinet and/or play yard?

No, it is not recommended to use a BabyPod inside a crib/cot, cradle, bassinet, or play yard. When placing baby to sleep, it is advised to use a bare crib/cot without any additional bedding, blankets, or pillows. There is a concern that if an infant can scoot or crawl out of the dock, they might become trapped between the side of the crib/cot, cradle, bassinet, or play yard and the dock.

Handling Queries

Q1: What Is Your Return/Refund Policy?

In case you have a change of heart and wish to return your BabyPod for a refund, you have a window of 14 days from the date of receiving your item. However, please note that the cotton cover and the lounger must remain unused and unwashed to be eligible for a refund. It's also important to keep in mind that any shipping charges incurred will not be refunded.

Q2: How do i cancel or update my order information?

Simply reach out to us via our contact us form, and we will do everything we can to assist you. We prioritize excellent customer service, so rest assured that we carefully monitor our email inbox to promptly address any requests or modifications to your order before it is shipped.


If you have decided not to proceed with your order, please get in touch with us as soon as possible. We will gladly cancel the order for you, granted that it has not yet been dispatched. In the event that the order has already been dispatched, you have the option to return it once it arrives. Please be aware that return shipping costs will be applicable and the responsibility of the customer.

Q3: I didn't receive my order confirmation email?

A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder.

Q4: What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, AMEX, and Paypal.

Q5: Does my order include tax?

For customers in Australia, the standard 10% GST is already included in your order. International customers, on the other hand, will not be charged GST for their orders. However, it's important to note that your local customs office might impose duties and taxes on products ordered from outside your country or region.

Q6: Do you offer free shipping?

Yes! We offer free shipping on all orders within Australia!

Q7: Do you ship worldwide?

Absolutely! We offer worldwide shipping for our baby nests. When you proceed to checkout, the shipping costs and dispatch details specific to your order will be calculated and provided.

Q8: My order hasn't arrived?

Rest assured, there's no need to worry. The chances of orders getting lost are extremely rare, as every order is tracked. As a matter of fact, shortly after placing your order, you will receive an email containing your tracking number. You can use this tracking code to keep tabs on the whereabouts of your order. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to assist you.

Q9: My order has been Returned to Sender. What do I do?

If your order has been returned to us due to an incorrect shipping address or if you were unable to collect the package from your local post office, the cost of reshipment will be borne by the customer. Once we receive the returned package, we will reach out to you to make arrangements for the reshipment of your order.

Q10: I just placed an order and my shipping address is incorrect. How do I update this?

If you notice that your shipping address is incorrect, please contact us immediately to update your address. However, please note that if the notification is received after 12 noon, it is possible that your order may have already been dispatched. In such cases, we will need to wait for the item to be returned to us before we can arrange a reshipment to the correct address. It's important to be aware that the cost of reshipping the order will be the responsibility of the customer.

Other Queries

 Q1: i can't find the answer I'm looking for?

We are always delighted to assist you with any additional inquiries you may have regarding our product range or any other general questions. Please feel free to reach out to us via our contact form. Rest assured, we will promptly get back to you and provide any information you need.